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FAQS

03.17.2026
Check out answers to common questions about our bags like warranties, care tips, and more. If you need anything else, our team’s here to help—just reach out!
  • WHAT DOES MY WARRANTY COVER?

Our warranty only covers manufacturing defects, it does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Please feel free to visit our website's Warranty & Repairs page for additional info.

  • I HAVEA DAMAGED PRODUCT,WHAT DO I DO?

If you have a damaged product, please visit our Warranty & Repairs page for information on repair options and the next steps on how to get your product serviced. You'll find details on how to submit a repair request and any applicable service charges.

  • CAN I CANCEL OR CHANGE MY ORDER ONCE IT'S BEEN PLACED?

Once an order has been processed, we are not able to upgrade or change shipping methods. We are also unable to modify or cancel the items on your order once it has been confirmed.